Shipping Information
Orders placed during the hours of 8am-4pm EST, Monday - Friday, will be processed that day. Shipments will be sent utilizing UPS. Most BMW Accessories ship same day. While we cannot stock all 265,000 BMW parts, we do keep a $500,000 in common parts on site and another $40,000,000 in our local BMW warehouse. If a part is not in stock we must order it from American BMW. This can take 1-3 days for your part to arrive before it is shipped to you. Thus when you choose next day delivery that does not mean that you will recieve your order tomorrow. All orders must be shipped, we do not allow orders to be picked up.

Order Status Info

Pending: Your order has been successfully submitted and is awaiting processing.
Processing: Your order has been reviewed by our personel. We are checking to make sure the parts are on hand, any parts not in stock will be ordered. You will be notified if parts are on backorder. You are not billed until the order is shipped.
Shipped: The order has been shipped, you will be sent UPS tracking numbers via e-mail.

Sales Tax
The amount of tax and shipping added to your order depends on where you have asked for the product to be shipped. Currently we only collect sales tax if you requested your product to be shipped in Rhode Island.

Pricing
Despite our best efforts, a small number of the items in our catalog may be mispriced. If we discover a mispricing, we will do one of the following: If an items correct price is lower than our stated price, we will charge the lower amount and ship you the item. If an items correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation. Please note that this policy applies only to products sold and shipped by BMW of Newport.

Questions?
Please contact us if you have any questions prior to placing an order. Email questions and comments will be replied to as soon as possible, Monday to Friday 8a.m. - 5p.m. EST.

Returns
All returns must be in original packaging, unused, resellable condition, and within 30 days of purchase. A 20% restocking fee applies to ALL parts. Electrical parts may not be returned. No returns for parts under $10.00.

Receiving Merchandise:
Please inspect the exterior of the packaging for damage. Make a note of any exterior damage on the bill of lading. Carefully remove all packaging and inspect the merchandise for dents, scratches, or other shipping damage. If there is damage, call us immediately at 401-XXX-XXXX before accepting delivery. Save all packaging and do not destroy boxes etc. in case of return. You have 48 hours to file a damage claim. Claims filed after 48 hours of receipt may not be honored.

Warranty
BMW parts distributed by American BMW and purchased from, but not installed by, an authorized BMW automobile dealer are covered for 12 months from the date of purchase. Replacement mufflers have a limited lifetime warranty. This Warranty Does Not Cover: Parts distributed or sold outside the U.S., Puerto Rico, and the U.S. Virgin Islands. Parts installed in vehicles for racing or competition. Any part for which applicable proof of purchase date, installation date, and vehicle mileage at time of installation is not presented. Any parts that are considered normal maintenance items, which are replaced, cleaned or adjusted as normal owner maintenance unless they are defective in material or factory workmanship. Parts replaced under the New Car Limited Warranty. Deterioration of any part due to normal use and exposure. Parts installed in a car in which the odometer has been altered, or on which the actual mileage cannot be determined.

To Obtain Warranty Service
The defective part, or the car it is installed in, must be returned by the purchaser to an authorized BMW automobile dealer during normal service hours. You must provide a receipt that shows proof of purchase as well as the installation, date and mileage at time of installation, if the installation was done by an authorized BMW automobile dealer. If the car is not driveable because of a defect covered by this warranty, call the nearest authorized BMW automobile dealer for towing assistance. You will not have to pay for towing if the defect is covered by this warranty. If you cannot get warranty service, or you are dissatisfied with the service or a warranty decision, speak with one of the dealerships managers. Generally, problems can be solved most effectively this way. If you need further assistance, ask your dealer for the number of the BMW Customer Relations office that serves your area.

Warranty Coverage
BMW Motor Co., Inc. will repair or replace, at its option, any genuine BMW part that is defective in materials or workmanship under normal use. Parts except for batteries and mufflers, that were sold and installed by an authorized BMW dealer will be repaired or replaced without charge for parts or labor; parts, except for batteries, purchased from but not installed by an authorized BMW dealer will be repaired or replaced without charge for the parts, but labor charges will be your responsibility.